Illustrative workflow: A catering inquiry reaches the right person during service

A restaurant receives a catering request while the team is handling dinner service. The assistant collects the proposed date, event location, expected headcount, service format, and contact details. It shares only approved general information and creates a structured lead for the catering manager. A request involving allergens or dietary suitability is flagged for direct staff discussion; the workflow does not assure safety or suitability. The manager checks capacity, develops the offer, and authorizes any quotation. Follow-up reminders reflect the actual lead stage and stop when staff take over. The commercial opportunity is fewer incomplete catering inquiries and less repeated administration, helping the team pursue suitable event work without interrupting service for every detail.

Illustrative workflow — proposed design, not measured client results.